10.20 Additional Service Features

KB 2852, Release Note, Service Development, 7/24/2024

This document offers a brief summary of the supplementary Services modifications introduced in version 10.20. These enhancements are available from version 10.20.0 onward.

Appointment Scheduler

User Profile Audit Log - Entry Created when User is Marked Unavailable or Unavailability Deleted

The auditing capability of the employee record is improved and now shows when a User is marked unavailable or the unavailability is deleted within the Appointment Scheduler. This enhancement provides Service Managers an easy way to keep track of when these changes took place and by whom.

To access this feature, follow the path: Employee > User Maintenance > Users > Select and Open User Record > System (right menu) > Audit Log

Show Information in the Header when Shop is Closed or Locked

Dealerships can now conveniently observe the status of the Shop - whether it's closed or locked - right from the Appointment Scheduler's header, significantly improving visibility.

Example: Weekly View - Closed Day

Example: Weekly View - Locked

Service Order - Waiting for Approval Notification - Note to Customer Character Limit Increased

Service Advisors now have greater flexibility in communicating additional information to the Customer when sending the Waiting for Approval notification. This enhancement comes with an adjustment to the Note to Customer field, allowing for a maximum of 1000 characters. This improvement empowers the Advisor to furnish more comprehensive details regarding the recommended job. For instance, they can specify if parts need ordering, estimate the duration of the work, and outline the potential consequences of not completing the task.

Service Mobile Analytics Dashboard Page - Added Columns and Groups for Video and Image Counts

Dealerships now enjoy improved visibility, allowing them to promptly identify Technicians/Advisors who are incorporating videos and images into AWRs via the Service Mobile App. This enhancement includes the addition of Image Count and Video Count columns on the Service Mobile Analytics page.

In the Tech/Advisor view landing page, Service Orders are organized under the corresponding Technician/Advisor name, and the attachment count is displayed based on the User who added the attachment.

The Total line in each view represents the total number of images and videos. This figure may not always match the sum of the rows in the Tech and Advisor views because the Tech view only accounts for images/videos added by Technicians, and the Advisor view solely includes those added by Advisors. However, the total line encompasses ALL images/videos.

When drilling down into the Tech/Advisor or by the Service Order button, Service Orders are displayed individually, and the attachment count reflects ALL images/videos attached to the work item. As this is organized by Service Order, this representation is all Users associated with the work item rather than by separate User.

The Grouping on the right side includes statistics on the total number of Service Orders with images and videos.

Loaner - Improved Walk Around Feature

When Service Advisors return a Loaner vehicle, they will notice an upgraded appearance when noting any damage. The Walk Around window is revamped to align with the overall aesthetic of the software for consistency. Additionally, the button has been rebranded as Walk Around to offer a clearer description of its function.

Service Mobile App - Additional Features

Op Code Search Display Improved

When searching for an Op Code in the Service Mobile App, Users will encounter a significantly improved presentation of information. The results are structured in a clearer and more organized format, thus enhancing the overall User experience.

Subaru US VIN Inquiry Added

Subaru US Dealerships now benefit from the convenience of conducting live vehicle lookups directly within the App using the Subaru US VIN Inquiry feature, providing greater flexibility and mobility.

When the VIN Inquiry button is clicked within the Service Order, it triggers the launch of the Subaru VIN Inquiry.

Accessing Vehicle Information, Recalls, Historical Warranty Claims, Telematics Data, and Campaigns is now easily accessible, with the added capability to transfer Campaigns. This streamlined workflow boosts efficiency and saves valuable time for dealership staff.

Auto-Print VIN Inquiry with the Hard Copy

In V10, Service Advisors already have the ability to automatically print the VIN Inquiry information alongside the Hard Copy when creating a new Service Order. Now, this functionality is also accessible through the Mobile App!

The integration of the VIN Inquiry printing feature enhances convenience and workflow efficiency, enabling Users to verify vehicle recall status, eligibility, and potential service agreements directly from their mobile device, eliminating the need to access their desktop computer.

Note: If the auto-print feature has not been setup yet, please contact the PBS Support Team for implementing the configurations.

Once the setups are completed, and the User selects Preview Hard Copy located at the top right corner of the App, and then signs it, the VIN Inquiry will also be printed.