10.11 Service

Welcome to 10.11 Service

AR Credit Authorization for Fixed Ops

Introducing an new option for a hard stop to Credit usage and/or Invoice creation for Customers with overdue Accounts Receivable Invoices. KB 1580 AR Credit Authorization for Fixed Ops

Unapplied Time

Unapplied Time gives you the ability to create time punches for Technicians apart from work on Vehicles. KB 1611 Unapplied Time

Additional Service Features

The 10.11 version of v10 has Service changes that are important for Users to be informed about. Click here for a documented list of these feature changes. KB 1557 Additional Service Features

Chat Manager

Click the link below to view the updated Chat, Group, Department, and Work Item interface and their Inbox functions. KB 1632 Work Item Chat

Email Manager

This document will show you the updated mailbox interface and mailbox functions. KB 1621 Email Manager

Text Manager

Click the link below to view the updated Texting Inbox interface and Inbox functions. KB 1654 Text Manager

Fixed Ops BDC Role (10.11.2)

Dealers have the ability to track who books an Appointment vs who handles the Appointment. This enhancement is in 10.11.2 and higher. KB 1752 Fixed Ops BDC Role
Please email Release Management to schedule an update to 10.11.